Why consider SB Howard & Company as your TPA?
It's about the people; your employees. It's also about the bottom line.
At SB Howard & Company, we take great pride in the fact that our clients are more than willing to share their experience with us as their TPA. The case studies we gathered for this Web site are candid comments. In many ways, SB Howard & Company has created a company centered around our client's needs and wishes, rather than the other way around.
Here are review of SB Howard & Company services and approach. We hope you will take time to hear what our clients say.
• SB Howard & Company operates under the premise that, "It's your money. It's your benefits plan." We employ and train the best analysts available and establish internal systems to help guarantee the integrity of your fund, use cost effective software with audit trails and transaction file audits, provide daily systems backups, and check printing performed by person other than the processor.
The administration fees are our sole source of revenue.
• We have a rapid claims turn-around policy and succeed in a one-week claims turn time in 96% of our cases. We print checks and explanations of benefits weekly for mailing or delivery to each client’s office, which allows for better cash management and morale. All checks are made payable to the applicable provider of service.
• SB Howard & Company uses a fully adjudicating real time Windows based software system designed to manage a variety of Plan approaches. Unlike companies whose systems are designed around their administration, our system offers the flexibility to design systems around the client's needs.
• When one of your employees calls with a question, he or she will speak with the examiner who handles your plan, not a service representative. Our claims examiners are cross-trained in each benefit plan, which expedites claims, provides a higher degree of accuracy, more personalized service and, and greater claims cost controls.
• We use industry standards of HIAA and the California Relative Value Schedule adjusted by zip codes as well as various PPO fee schedules. This assures the employee and doctor of the fairest determination possible.
• SB Howard & Company implements a multifaceted approach to controlling claims cost. We investigate subrogation on all potential third party liability claims, and work toward a 100% reimbursement of the claims by the third party.
• In addition to deductibles and co-payment provisions, we work to help structure your benefits and how specialized benefits, such a pre-existing conditions, experimental procedures, congenital defects and the like, will be paid.
• We have a working relationship with several national Utilization Review Firms that enables us to offer cost effective programs, hospital audits, large case management and other specialized services.
• SB Howard & Company has an excellent and long-standing relationship with provider networks in the region, and several national organizations that can be used for employers with multi-state employees. We were the first in Arkansas to innovate a “dual option” using two different hospital groups.
• Our management report is unparalleled. We provide over 80 reports a year with a staff ready, willing and able to help you analyze the results. You will be able to know on a weekly basis exactly where your plan stands, for cash flow and budget analyses.
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"We provide quality claims services for both the Plan and its covered participants. We do this even in an environment filled with change and urgency. We support each employee's specific needs while maintaining the integrity and stability of the client company's Plan. We look to the past for knowledge and to the future for innovation in adding value to our services today." |
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